Last Updated: 12.02.2026
This Privacy Policy (“Policy”) governs the collection, use, and disclosure of personal and anonymous data when using the white-labelled online mastering service (“Service”) offered through one of our partners (“Partner”), but powered by Masterchannel AS (“Masterchannel”). By using the Service, you (“User”) agree to the practices described in this Policy.
Collection and Use of Personal Data
Personal data provided during the use of the Service, including but not limited to name, email address, and billing information, will be collected and stored solely by Stripe, the payment provider, to fulfill the order for purchased products or additional services.
Data transmission to and from Stripe is protected using industry-standard TLS-encryption to ensure the security of personal data during payment processing.
Personal data will not be used for any purposes other than providing access to the Service and delivering purchased products or additional services. This includes communication, e.g., by email, regarding the delivery of purchased products or additional services.
Collection and Use of Anonymous Tracking Data
The Service collects anonymous tracking data to improve its functionality and user experience.
Anonymous tracking data includes information about User interactions with the Service, such as pages visited, features used, and other non-personal data.
The sole purpose of collecting anonymous tracking data is to monitor and analyze Service usage patterns, identify areas for improvement, and enhance the overall Service performance.
Anonymous tracking data will not be used to personally identify Users and will not be linked to any personal data provided by Users.
Cookies and Similar Technologies
We use cookies on this service the Service to enhance user experience and collect anonymous tracking data.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work or improve the efficiency of a website. Cookies help with functionality, security, and analytics.
Users have the option to modify their browser settings to refuse cookies or provide alerts when cookies are being sent. However, disabling cookies may affect certain features and functionality of the Service.
Types of Cookies We Use
We categorize our cookies into the following groups based on their function and whether they are strictly necessary for the Service.
Strictly Necessary Cookies
These are essential for the website to function and cannot be switched off in our systems. The legal basis for this is Art. 6.1.b and c, GDPR. These include:
- Preferences: Strictly necessary to save essential preferences and settings, such as these privacy settings. Uses cookies and similar technologies required for these functions.
- Stripe Checkout: Strictly necessary to complete purchases. Stripe only uses cookies and similar technologies when you start a checkout session, and your usage data, user ID, name, and email address are only shared with Stripe Payments Europe Limited as part of payment processing. Your data is typically transmitted to a server in the USA and saved there. Stripe Payments Europe Limited certifies compliance with the principles of the EU-US data protection agreement “Data Privacy Framework” and thus an adequate level of protection for data processing is ensured. For more information on data protection from Stripe, see https://stripe.com/privacy
- Audio Mastering Data: Strictly necessary to perform AI mastering on your uploaded tracks. The data we collect are the audio files themselves and their metadata.
Functional & Performance Cookies
These enhance your experience but are not strictly required for the site to load.
- Tidio Support Chat: Lets you chat with support. Tidio uses cookies and similar technologies, and your usage data, user ID, name, and email address are shared with Tidio LLC. No data is sent or stored before you consent, and you can opt out at any time. Disabling this setting will reload the page. The legal basis for this is Art. 6.1.a GDPR. Your data is typically transmitted to a server in the USA and saved there. Tidio LLC certifies compliance with the principles of the EU-US data protection agreement “Data Privacy Framework” and thus an adequate level of protection for data processing is ensured. For more information on data protection from Tidio, see https://www.tidio.com/privacy-policy/
Third-Party Services
The Service may contain links to third-party websites or services for additional functionalities or references.
This Privacy Policy does not govern the data practices of third-party websites or services. Users are encouraged to review the privacy policies of such third parties before interacting with them.
Data Retention
Personal data collected by us and Stripe for order fulfillment will be retained for as long as necessary to provide access to the Service and deliver purchased products or additional services.
Anonymous tracking data will be retained for analytical purposes, but it will not be linked to any personal data.
Data Security
Partner and Masterchannel AS employ reasonable and appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Users acknowledge that any information provided to the Service is done at their own risk.
Children’s Privacy
The Service is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided personal data on the Service, please contact us at support@masterchannel.ai to have the data removed.
Changes to the Privacy Policy
Partner and Masterchannel AS reserve the right to update or modify this Privacy Policy at any time without prior notice.
Users will be informed of any material changes to this Policy by posting the updated version on the Service or through other reasonable means.
Contact Information
For any questions, concerns, or inquiries regarding this Privacy Policy or data practices, please contact the privacy team at support@masterchannel.ai.
By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy and the data practices described herein.